Refund policy

Last Updated: 17 August 2026

At MRIDA, we want you to be happy with your purchase. If you receive a product that is damaged, defective, incorrect, or otherwise eligible for return under this policy, we will do our best to resolve the issue fairly and promptly.

This Return & Refund Policy applies to purchases made through the MRIDA online store.

Email: mridabyak@gmail.com
Phone: +91 79725 04189
Business Address: 2405 A Wing, Mohan Altezza, Khadakpada, Kalyan, Maharashtra – 421301, India

1. Return Eligibility

To be eligible for a return, the product generally must:

  • Be unused and unworn;

  • Be in its original condition;

  • Be returned with its original packaging, tags and accessories, where applicable;

  • Not have been altered, damaged or misused after delivery; and

  • Meet the applicable return timeframe stated below.

Returns may be subject to inspection after we receive the product.

A return request does not automatically mean that the return has been approved. MRIDA will review the request and confirm whether the product qualifies for a return.

2. Return Timeframe

Return requests must be raised within [7 days] of delivery.

To request a return, contact us at mridabyak@gmail.com with:

  • Your order number;

  • Name and contact details;

  • Reason for the return; and

  • Clear photographs/videos of the product where relevant.

Requests received after the applicable return period may not be accepted, except where required by applicable law.

3. Refund Process

Once your return request has been approved, you will receive instructions for returning the product.

After the returned product reaches us, it may be inspected to confirm that it meets the eligibility requirements.

If the return is approved, the refund will be initiated through the original payment method wherever reasonably possible.

Refund processing times may vary depending on the payment gateway, bank, or financial institution.

Generally, after MRIDA approves a refund, it may take approximately [5–10 business days] for the amount to reflect in your account.

MRIDA is not responsible for delays caused by banks, payment gateways or other financial institutions after the refund has been successfully initiated.

4. Exchange Options

Where applicable, MRIDA may offer an exchange instead of a refund for eligible products.

An exchange may be subject to:

  • Product availability;

  • The returned product meeting our eligibility requirements;

  • The exchange being requested within the applicable return period; and

  • Any applicable difference in product price or shipping charges.

If the replacement product is unavailable, MRIDA may offer a refund or another appropriate resolution.

5. Damaged, Defective or Incorrect Products

We take care to inspect and pack orders before dispatch.

If you receive a product that is:

  • Damaged;

  • Defective;

  • Incorrect;

  • Missing parts/accessories; or

  • Materially different from what you ordered,

please contact us at mridabyak@gmail.com as soon as possible, preferably within 48 hours of delivery.

Please provide:

  • Order number;

  • Photographs of the outer packaging;

  • Photographs/videos of the product;

  • A description of the issue; and

  • Any other information reasonably requested by our team.

For damaged packages, we strongly recommend taking photographs or recording a video before opening the package.

If the issue is verified and the product qualifies for a replacement, exchange or refund, MRIDA will provide the appropriate resolution.

6. Non-Returnable Items

For hygiene, customisation, product condition, or other legitimate reasons, certain products may not be eligible for return.

Unless otherwise stated, non-returnable items may include:

  • Customised or personalised products;

  • Used or worn products;

  • Products altered or modified after delivery;

  • Products damaged due to misuse, improper handling or normal wear and tear;

  • Products returned without required packaging or accessories;

  • Hygiene-sensitive products where return is restricted;

  • Products specifically marked as non-returnable on the product page; and

  • Gift cards or digital products, where applicable.

This list does not limit any consumer rights or remedies that cannot legally be excluded under applicable Indian law.

7. Jewellery-Specific Returns

For jewellery products, returns may be rejected where the product shows signs of:

  • Wear;

  • Scratches or damage caused after delivery;

  • Improper storage or handling;

  • Exposure to substances or conditions that have damaged the product; or

  • Modification or alteration by the customer.

Minor variations in colour, texture, finish or appearance may occur due to photography, lighting, screen settings or manufacturing processes and may not qualify as defects.

Please follow any care instructions provided with your jewellery.

8. Nail and Custom Product Returns

Customised, personalised or made-to-order products may not be eligible for return or exchange because they are created specifically according to the customer's requirements.

For press-on nails or other customised products, customers are responsible for providing accurate measurements, sizing information, design choices and other details requested by MRIDA.

If MRIDA makes an error in producing the agreed design or sends an incorrect product, please contact us so that we can review and resolve the issue.

9. Return Shipping Costs

For damaged, defective or incorrect products

Where MRIDA determines that the product was damaged, defective or incorrectly supplied, MRIDA will generally bear the reasonable return shipping cost, subject to verification and applicable law.

For other eligible returns

For returns requested for reasons other than damage, defect, or an error by MRIDA, the customer may be responsible for return shipping costs.

Any applicable return-shipping charges will be communicated before the return is processed.

Customers should not send products back without receiving return instructions from MRIDA.

10. Products Returned Without Approval

Please do not ship a product back to us before your return request has been approved and return instructions have been provided.

Products sent without prior approval may experience delays in processing and may not be accepted.

11. Refunds for Cancelled Orders

If MRIDA cancels an order after payment has been successfully received, the applicable amount paid for the cancelled order will generally be refunded through the original payment method, subject to applicable law and payment-provider processing times.

If you request cancellation before dispatch, we will consider the request where reasonably possible.

Once an order has been dispatched, cancellation may no longer be possible, and the order may instead be subject to the applicable return policy.

12. Refund Deductions

Where permitted by applicable law, certain amounts may be deducted from a refund where they relate to:

  • Shipping charges that have already been incurred;

  • Return shipping charges where applicable;

  • Damage caused by the customer;

  • Missing components or packaging; or

  • Other charges expressly communicated at the time of purchase.

No deduction will be made where prohibited by applicable law.

13. No Refund for Change of Mind

Unless expressly stated otherwise for a particular product or required by applicable law, MRIDA does not guarantee refunds or exchanges simply because a customer has changed their mind, selected the wrong size, colour or design, or no longer wants the product.

However, please contact us if you have an issue with your order and we will review it fairly.

14. How to Request a Return

To initiate a return, email us at:

mridabyak@gmail.com

Please include:

Subject: Return Request – [Order Number]

Include your order number, product name, reason for return, and photographs/videos where applicable.

Our team will review your request and provide further instructions.

15. Consumer Rights

Nothing in this Return & Refund Policy is intended to exclude, restrict or override any consumer rights, warranties, guarantees or remedies that cannot legally be excluded under applicable Indian law.

Where applicable law provides you with a right that is more favourable than this policy, that legal right will prevail.

16. Changes to This Policy

MRIDA may update this Return & Refund Policy from time to time to reflect changes in our products, services, return procedures or applicable laws.

The latest version will always be published on this page, along with the updated “Last Updated” date.

17. Contact Us

For return, refund, or exchange enquiries, please contact:

MRIDA
Email: mridabyak@gmail.com
Phone: +91 79725 04189
Business Address: 2405 A Wing, Mohan Altezza, Khadakpada, Kalyan, Maharashtra – 421301, India

We will review eligible requests and do our best to provide a fair and timely resolution.

Last Updated: 17 August 2026