Shipping policy

Last Updated: 17 August 2026

At MRIDA, we carefully pack every order so that your products reach you safely and in excellent condition. This Shipping Policy explains our order processing, shipping methods, delivery timelines, shipping charges, and what to do if there is a delivery issue.

Email: mridabyak@gmail.com
Phone: +91 79725 04189
Business Address: 2405 A Wing, Mohan Altezza, Khadakpada, Kalyan, Maharashtra – 421301, India

1. Shipping Methods

MRIDA currently offers standard shipping within India through our partnered courier and logistics providers.

The courier partner used for your order may vary depending on your delivery location, availability, serviceability, and other logistical factors.

Where multiple shipping options are available, the available options and applicable charges will be displayed at checkout.

2. Order Processing Time

Orders are generally processed and dispatched within [1–8 business days] after successful payment and order confirmation.

Customised or made-to-order products may require additional processing time. If a product has a specific processing timeline, it will be mentioned on the product page or communicated to you before or after placing your order.

Orders placed on Sundays, public holidays, or during special sales, launches, and high-volume periods may take additional time to process.

Processing time is separate from the shipping and delivery time.

3. Delivery Timeframes

After your order has been dispatched, estimated delivery times are generally:

Within Maharashtra: [2–5 business days]

Rest of India: [3–7 business days]

These are estimated delivery timelines and not guaranteed delivery dates.

Delivery may take longer for remote locations, areas with limited courier serviceability, during festive periods, sales, public holidays, or due to circumstances beyond our reasonable control.

The estimated delivery timeline begins after the order has been dispatched, not when the order is placed.

4. Shipping Costs

Shipping charges will be displayed at checkout before you complete your purchase.

Shipping charges may depend on factors such as:

  • Delivery location

  • Order weight or dimensions

  • Shipping method

  • Courier availability

  • Promotional offers

From time to time, MRIDA may offer free shipping, discounted shipping, or other delivery promotions. The terms of such offers will be specified at the time of the promotion.

5. Order Tracking

Once your order has been dispatched, we will provide tracking information where tracking is available.

Tracking details may be shared through the email address, phone number, or other contact information provided at checkout.

You can use the tracking information to monitor the status of your shipment through the relevant courier service.

Please allow some time for tracking information to become active after the parcel has been handed over to the courier.

If you have not received tracking information within a reasonable period after your expected dispatch date, please contact us at mridabyak@gmail.com.

6. Delivery Address

Customers are responsible for providing a complete and accurate delivery address and contact number when placing an order.

Please carefully check:

  • Name

  • Flat/house number

  • Building name

  • Street/locality

  • City

  • State

  • PIN code

  • Contact number

MRIDA is not responsible for delivery failures caused by an incorrect, incomplete, or outdated address provided by the customer.

If a parcel is returned to MRIDA because of an incorrect address, repeated delivery failure, or customer unavailability, additional shipping charges may apply if re-shipment is requested.

7. Delivery Delays

While we work with our courier partners to deliver orders within the estimated timeframe, delays can occasionally occur.

Delays may result from:

  • Weather conditions

  • Natural disasters

  • Public holidays

  • Festivals or peak shopping periods

  • Courier or transportation disruptions

  • Strikes

  • Incorrect address information

  • Remote or difficult-to-service locations

  • Government restrictions

  • Technical or logistical issues

  • Other circumstances outside MRIDA's reasonable control

If your order is delayed, please check the tracking information first. If the tracking status has not changed for an extended period, contact us at mridabyak@gmail.com, and we will assist you where possible.

8. Failed Delivery Attempts

Courier partners may make multiple delivery attempts depending on their policies and the delivery location.

Please ensure that someone is available to receive the package and that your phone number remains reachable around the expected delivery period.

If the courier returns the parcel to MRIDA after unsuccessful delivery attempts, we may contact you regarding re-shipment.

Additional shipping charges may apply for re-shipment where the failed delivery resulted from circumstances attributable to the customer.

9. Damaged or Tampered Packages

Please inspect your package when it arrives.

If the outer packaging appears significantly damaged, opened, or tampered with, we recommend taking photographs or recording a video of the package before opening it.

If you receive a product that is damaged, defective, incorrect, or missing, contact us at mridabyak@gmail.com as soon as reasonably possible.

Please provide:

  • Order number

  • Photographs/videos of the package

  • Photographs/videos of the product

  • A brief description of the issue

This will help us investigate the issue with the courier and determine the appropriate resolution.

10. Lost or Missing Shipments

If your tracking information indicates that a shipment has been delivered but you have not received it, please contact MRIDA as soon as possible.

We may contact the relevant courier partner to investigate the shipment.

Please note that courier investigations may take some time, and the resolution will depend on the information provided by the courier and the circumstances of the shipment.

11. Shipping Restrictions

Certain products may be subject to shipping restrictions based on their nature, destination, or applicable laws and courier policies.

If an order cannot be shipped to your location, MRIDA may contact you and provide an appropriate resolution, which may include cancellation and refund where applicable.

12. International Shipping

MRIDA currently [does/does not] offer international shipping.

If international shipping is offered in the future, the following conditions may apply:

  • International shipping availability will depend on the destination;

  • Shipping charges will be calculated separately;

  • Delivery timelines may vary significantly by country;

  • Customs duties, import taxes, VAT/GST or other charges imposed by the destination country may be payable by the customer unless expressly stated otherwise;

  • The customer is responsible for ensuring that the products can legally be imported into the destination country; and

  • Customs clearance may cause additional delays beyond MRIDA's estimated delivery timeframe.

MRIDA is not responsible for customs delays, import restrictions or charges imposed by authorities in the destination country.

13. Changes to This Shipping Policy

MRIDA may update this Shipping Policy from time to time to reflect changes in our courier partners, shipping methods, delivery timelines, costs or business practices.

The updated version will be posted on this page with a revised “Last Updated” date.

14. Contact Us

If you have questions about shipping, delivery, tracking, or an existing order, please contact us:

MRIDA
Email: mridabyak@gmail.com
Phone: +91 79725 04189
Business Address: 2405 A Wing, Mohan Altezza, Khadakpada, Kalyan, Maharashtra – 421301, India

We are happy to help with your order and delivery queries.

Last Updated: 17 August 2026